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FishyGo
FAQs
Frequently asked questions
Here are answers to some common questions about ordering seafood from FishyGo.
Where does FishyGo deliver?
FishyGo currently delivers to supported pincodes across Mumbai and the Mumbai Metropolitan Region. Exact availability depends on your pincode.
How do I check whether my pincode is serviceable?
You can use the FishyGo location or delivery-area checker and enter your six-digit pincode. The website checks your pincode against FishyGo’s current active delivery areas.
Can I choose how my fish is cleaned or cut?
Where preparation options are available, they are shown directly on the product page. Available options can vary by product.
How do delivery slots work?
Available delivery dates and time slots are shown during the ordering process based on your delivery area and the current FishyGo delivery schedule.
A slot should be selected before completing checkout when slot selection is required.
Can delivery slots change?
Yes. Delivery availability can change based on the current date and time, delivery-area rules, holidays, temporary availability and slot capacity.
How do I know if a product is available?
Product availability is shown on the FishyGo website. Availability may change as stock is updated, especially for fresh seafood.
What payment methods can I use?
The payment methods currently available for your order will be shown at checkout. Available methods may change depending on the payment options enabled by FishyGo.
How do I track an order?
You can use the FishyGo Track Order page with the order information requested there. Customers with an account can also view their orders from My Account.
Where can I see my previous orders?
If you placed your order using a FishyGo customer account, sign in and open My Account. Your recent and previous orders will be available under Orders.
Can I save more than one delivery address?
Yes. Logged-in FishyGo customers can use Saved Addresses in My Account to manage supported delivery addresses and choose a default address.
What should I do if I have a problem with my order?
Please contact FishyGo with your order number and a short explanation of the issue so the team can review it.
Where can I read FishyGo’s delivery, refund and privacy policies?
You can find FishyGo’s current policies using the links in the website footer, including Delivery Policy, Refund & Cancellation Policy, Privacy Policy and Terms & Conditions.
Still need help?
If your question is not answered here, contact FishyGo and share the details of what you need help with.