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FishyGo
Delivery Policy
FishyGo Delivery Policy
This Delivery Policy explains how delivery availability, delivery areas and delivery slots work when you place an order through FishyGo.
Delivery areas
FishyGo currently delivers to supported pincodes across Mumbai and the Mumbai Metropolitan Region.
Delivery availability is determined using the delivery pincode entered by the customer. A location must be active in FishyGo’s current service-area system before an order can be delivered there.
Delivery slots
Available delivery dates and time slots are displayed during the ordering process. Slot availability can depend on your delivery area, the time the order is placed, current delivery settings, holidays, temporary restrictions and available slot capacity.
Customers should select one of the available delivery slots shown during checkout before completing an order when slot selection is required.
Delivery availability can change
A pincode, date or delivery slot shown as available at one time may become unavailable later due to operational changes, capacity limits, holidays or other delivery restrictions.
The delivery options displayed during checkout are the current options available for that order.
Delivery address
Customers are responsible for providing a complete and accurate delivery address, including the correct pincode, contact number and any useful locality or landmark information.
Please review your delivery details before placing your order. Incorrect or incomplete information may affect delivery.
Receiving your order
Please ensure that someone is available at the delivery location during the selected delivery period to receive the order.
Because FishyGo sells fresh seafood, customers are encouraged to receive and properly store the order as soon as it is delivered.
Delivery charges
Any delivery charge, free-shipping eligibility or other shipping option applicable to your order will be shown in the cart or checkout before you place the order.
The amount displayed during checkout is the applicable shipping amount for that order.
Delays or delivery issues
FishyGo aims to deliver orders according to the selected delivery schedule. However, delivery timing may occasionally be affected by traffic, weather, operational conditions, address issues or other circumstances outside normal delivery operations.
If there is a problem with your delivery, please contact FishyGo and provide your order number so the team can review the order.
Order status
You can check the current status of an eligible order using the FishyGo Track Order page or through My Account when the order is associated with your customer account.
Related policies
For information about cancellations, refunds and other order-related matters, please review the FishyGo Refund & Cancellation Policy and Terms & Conditions.