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FishyGo
Refund & Cancellation Policy
FishyGo Refund & Cancellation Policy
This policy explains how order cancellations, missing items, incorrect items, product-quality concerns and approved refunds are handled for orders placed through FishyGo.
Because FishyGo sells fresh and perishable seafood, some requests may need to be reviewed differently from standard non-perishable ecommerce products.
Order cancellations
If you need to cancel an order, please contact FishyGo as soon as possible and provide your order number.
A cancellation request can only be considered while the order can still reasonably be stopped. Once seafood has been prepared, packed, dispatched or otherwise committed specifically for the order, cancellation may no longer be possible.
Submitting a cancellation request does not by itself confirm that the order has been cancelled. FishyGo will review the current order status first.
Fresh and perishable products
Seafood is a fresh and perishable product. For food-safety and product-integrity reasons, products that have been delivered generally cannot simply be returned and placed back into inventory.
If there is a genuine problem with an order, please contact FishyGo promptly so the issue can be reviewed.
Incorrect, missing or damaged items
Please contact FishyGo if your order arrives with an issue such as:
- An item listed in your order is missing.
- You received a different product from the product ordered.
- The delivered product is damaged or has an obvious quality-related problem.
- There is another significant issue with the order as delivered.
Please provide your order number and a clear explanation of the problem. FishyGo may also ask for photographs or other reasonable information that helps verify the issue.
Quality concerns
If you believe there is a quality problem with fresh seafood delivered by FishyGo, please contact us as soon as reasonably possible after receiving the order.
Fresh seafood should also be handled and stored appropriately after delivery. FishyGo may consider the delivery time, reported issue and available information when reviewing a quality-related request.
Refunds and other resolutions
When an order issue is verified and a refund or another resolution is approved, the appropriate resolution will depend on the circumstances of the order.
This may include, where appropriate, a refund for an affected item, a refund for an eligible order, replacement or another reasonable resolution agreed with the customer.
FishyGo does not automatically guarantee a refund simply because a request is submitted. Each eligible request may be reviewed based on the order and the reported issue.
Refund payment method
Where an online payment refund is approved, it will normally be processed using an appropriate payment method associated with the order where technically available.
For Cash on Delivery orders or where the original payment method cannot receive a refund, FishyGo may request suitable payment details for an approved refund.
After FishyGo processes a refund, the time taken for funds to appear can depend on the bank, payment provider or payment method involved.
Delivery charges
If a refund is approved, whether any delivery charge is also refundable will depend on the reason for the refund and the circumstances of the order.
Orders delivered to an incorrect address provided by the customer
Customers are responsible for entering accurate delivery information. Refunds may not be available when an order cannot be successfully delivered because incorrect or incomplete address, pincode or contact information was supplied by the customer.
How to report an issue
When contacting FishyGo about an order, please provide:
- Your order number.
- The name or contact details used for the order.
- A short description of the issue.
- Photographs where they are relevant to the problem.
Related policies
Please also review FishyGo’s Delivery Policy and Terms & Conditions for additional information relating to orders and delivery.