FishyGo Privacy Policy

This Privacy Policy explains how FishyGo collects, uses and protects information when you visit our website, create an account, place an order, contact us or use other FishyGo services.

Information we may collect

Depending on how you use FishyGo, we may collect information such as:

• Your name.
• Email address and phone number.
• Billing and delivery addresses.
• Delivery pincode, locality and selected delivery information.
• Account information when you create a FishyGo customer account.
• Saved delivery addresses you choose to store in your account.
• Order history, products ordered, order totals and order status.
• Customer messages, support requests and other information you voluntarily provide.
• Technical information such as browser type, device information, IP-related security data, cookies and website activity.

How we use your information

FishyGo may use information for purposes including:

• Processing and managing orders.
• Checking delivery serviceability and available delivery options.
• Providing customer accounts and saved-address features.
• Providing order status and tracking information.
• Communicating about orders, deliveries or customer-support requests.
• Improving website performance, usability and customer experience.
• Preventing fraud, misuse and security problems.
• Maintaining business, accounting and operational records where required.
• Complying with applicable legal or regulatory obligations.

Orders and payments

FishyGo uses ecommerce and payment systems to process customer orders. Information required to complete an order may be shared with payment providers, delivery-related service providers or other service providers where necessary to complete the transaction.

FishyGo does not need to store complete payment-card details when those details are processed directly by an authorized payment provider.

Delivery information

We use the delivery address and pincode provided by the customer to determine whether delivery is available and to fulfil eligible orders.

Delivery information may also be used to coordinate order preparation, dispatch and delivery.

Customer accounts

If you create a FishyGo account, information associated with your account may include your contact details, addresses, saved delivery addresses and order history.

You are responsible for keeping your account login information confidential.

Cookies and website technology

FishyGo may use cookies and similar technologies that are necessary for website functionality, customer sessions, shopping-cart operation, account login, security, preferences, performance and analytics.

Some cookies may be created by services used to operate or improve the website.

Analytics and website performance

FishyGo may collect aggregated or technical information about how visitors use the website to understand website traffic, diagnose technical issues and improve the customer experience.

Service providers

FishyGo may use third-party service providers to help operate the website and business. These may include ecommerce technology providers, hosting providers, payment processors, communication services, delivery or logistics services, security services and analytics providers.

Information is shared with these providers only where reasonably necessary for the relevant service or business function.

Marketing communications

If FishyGo offers promotional email, messaging or other marketing communications, customers may be given an appropriate way to unsubscribe or change their communication preferences where applicable.

Order, account, security and other transactional messages may still be sent when necessary to provide the requested service.

How long we keep information

FishyGo may retain customer, order and business records for as long as reasonably necessary to provide services, maintain records, resolve disputes, prevent fraud and meet legal, tax, accounting or regulatory requirements.

Different types of information may therefore be retained for different periods.

Protecting your information

FishyGo uses reasonable administrative and technical measures intended to protect customer information. However, no website, network or electronic storage system can guarantee absolute security.

Your information and account

You may contact FishyGo if you have a reasonable request concerning personal information associated with your account or use of the website.

Some information may need to be retained where it forms part of an order, transaction, accounting record or other record that FishyGo is required or reasonably entitled to maintain.

Children’s privacy

FishyGo’s ecommerce services are intended for customers who are able to enter into and complete purchases in accordance with applicable requirements. We do not knowingly intend to collect personal information from children for independent use of the purchasing service.

External services and links

The FishyGo website may contain links to, or integrate with, third-party services. Those services may operate under their own privacy policies and practices.

Changes to this Privacy Policy

FishyGo may update this Privacy Policy when our services, website features or legal requirements change. The latest published version on this page will apply from the time it is posted.

Contact FishyGo

If you have a privacy-related question or request, please contact FishyGo through our Contact Us page.

Contact FishyGo →